Frequently Asked Questions

• If the restoration is caused by incorrect fitting, misuse or accidents.
• If the old restoration is not returned to us.
• If teeth are prepared and a new impression is sent to us.
• If the shade is different from the original
• If the restoration material changes.
• If we request a new impression, but you still ask to go ahead.
• If the original design is changed.

• During fabrication, we will send emails, along with photos, to help communicate, if there is any question about the cases.
• Please send us precise impressions. We may have to request a new impression,if we think the impression is problematic.
• Please provide clear handwriting of prescriptions.
• Please provide detailed instructions.
• Please send us drawings if you require special designs.
• If possible, don’t send alginate impressions. Please pour stone models before shipment.
• Please properly pack your impressions and models, in order to keep them in good conditions.
• Please make bite registrations with silicon material, NOT wax.

• If your cases are remade for the second time, you can ask for full refund.
• Full refund is available, if the old restoration and accessories are returned to us.
• We handle remakes/refunds on a case-by-case basis, if the remakes/refunds result from production errors.
• Any refund or damages shall be limited to the amount of the invoice.
• We will credit your account in your next invoice, or refund by PayPal.

• We accept payment by PayPal and Bank Transfer.
• We will NOT pay for PayPal or Bank handling fee.
• We will send finished work AFTER full payment is made under any circumstances.

Register a free account at worlddentallab.com, then use our online order portal. For physical cases, ship impressions and models to our Ho Chi Minh City facility. For digital cases, upload your STL files directly. A dedicated account manager will guide you through your first submission at no extra cost.

We accept STL files from all major intraoral scanners and software: 3Shape, exocad, Dentsply Sirona, Medit, and more. Design files are returned in your preferred output format, compatible with Formlabs, ASIGA, imes-icore, and other milling/printing equipment. Learn more about our CAD/CAM design service.

No minimum order quantity, no setup fees, and no long-term contracts. You can send a single unit or hundreds of cases — we support labs of all sizes, from single-dentist practices to large DSOs.

Yes. All work is produced under NDA and delivered fully white-label. Your clients will never see World Dental Lab branding. Cases can be dispatched with your lab’s own branding upon request. Confidentiality is a core principle of our lab-to-lab partnership model.

We use FDA-cleared and CE-marked materials from leading brands: Ivoclar, VITA, Kuraray Noritake, 3M, and Dentsply Sirona. Available materials include zirconia, e.max lithium disilicate, PMMA, titanium, chrome-cobalt, and flexible acrylics. Browse our full product catalog.

Every restoration goes through multi-stage QA checks. Our 99.4% first-pass acceptance rate reflects the rigour of this process. Senior technicians with 10+ years of bench experience review every case before dispatch. We send photos and updates during fabrication if any questions arise.

We ship to 32 countries including the United States, United Kingdom, Australia, Canada, Germany, France, and more. Contact us to confirm shipping availability to your location.

Register for a free account, send your first case, and receive your design file or finished restoration within the agreed turnaround. No commitment required. Contact our team or use live chat to get started today.